the veteran of the great Patriotic war Dmitry Eliseev 82. A war injury he received five years old in 1942, when together with her mother and older sister wandered through the forests of Tver (then Kalinin) region.
Native village kid Pustoshka the Germans burned to the ground, he had together with his family to roam the guerrilla underground. Once all together came under bombing. Shrapnel seriously injured the child’s eyes.
– First, I have something else to see – says Dmitry ye. But later it became almost completely blind: I now barely distinguish between light and darkness.
The “RG” the pensioner asked for the help. The request was seemingly quite simple: he wanted to ensure that the Bank BUILDING.Russia, where the veteran for many years keep their savings, gave him the opportunity for a remote service.
However, all your letters to the Bank’s information centre Eliseev, received the standard answer: “the Bank can not provide the contract of remote banking services without a signed contract to You personally. For signature required the personal presence of the person in whose name a contract will be signed”.
Blind veteran recently underwent complex cancer surgery, tried to explain that to come to “personal presence” it is unrealistic for a number of reasons.
first, the residents of St. Petersburg of his age are required to be in strict isolation. Second, even if this rule was not in effect, to travel through the city (the veteran lives in the Central district, and the office is located in the Central) he was with his many diagnoses very difficult. Meanwhile, right now he had the need to spend part of their savings.
– How so? – asked Dmitry ye. About ten years the Bank took my money, and now, despite all the requests makes it impossible to register in Internet banking? So, to get access to their money, a blind veteran, the invalid of the first group of wounded during the fighting, should, putting themselves at risk, to trudge through the Saint Petersburg office of the Bank. But to solve this very important problem for me, you only need to send me an sms with a code to register!
it Should be noted that, despite his age and blindness, Dmitry Yegorovich – advanced Internet user. He has two degrees and 56 years of seniority, up to 80 years worked, the last few years taught at the adult education Center special education school for the blind.
having trouble with the operators of the Bank, Dmitry ye wrote several letters: complaint to the Central Bank, the VA and us, to the editor of “WP”.
the St. Petersburg office of the Bank, which asked the correspondent “RG”, we were told exactly the same as the veteran. And when we suggested the user to take ��on the particular conditions of the current situation and the special status of their client, the Bank only made a helpless gesture: we have, like, the rules of procedure. Such a service like travel to ailing veterans at home, is not provided.
Similar answers were given to us and the Association of banks of North-West.
Client need to wait for a response from the Central Bank, they said. – Additional service in the form of leaving the house, the Bank can lend only if the decision of the Board of the Bank. There is another option: call the notary on the house and write a power of attorney to someone from family members or close friends who could Eliseeva is to fill out a contract in his name on the remote service.
“RG” appealed to the social policy Committee, where we were redirected to the social security Department of the Kalinin district.
In the end, the intervention of the journalists had an effect. The Bank’s management decided to accommodate an elderly person. It turned out that to open a personal account can and from home. The social worker helped a blind veteran to perform the necessary manipulations. Recently Dmitry Yegorovich reported to us that he is doing well: finances intact, to operate their amounts, he is now able without interference.
it’s Nice when conflicting stories have a happy ending. However, after this were, as they say, osadochek. Everywhere likes: helping those who are weaker, should be in the first place. Sadly, to achieve this and then have a manual mode, through the complaint and the high court.
In the interview with Bank officials stressed banks so tenaciously cling to the rule of personal presence, in order to enhance the safety of the depositors to protect their money from possible fraud.
I Must say, the fraudsters do not have to wait long. How did they know about the issue of the veteran is unknown. But the very next day after our talks on the phone Dmitry Zhukovsky allegedly called a Bank employee who introduced himself as Sergey, and offered to help. What it will be, he explained vaguely. But it is strongly requested to keep in touch with him by a specified mobile phone number and offered to “login to your account and follow the instructions.”
fortunately, Elisha to do this no more, and called back to the Bank, where he was assured that any “Sergey” no guidance is given.
