the Termination of flights deprived the airline of cash receipts around the world, and the money received from the passengers, was sent to service aircraft. With this situation the pilots faced for the first time. Because the International air transport Association (IATA) has called for the use of Deposit vouchers instead of returning the money as a legitimate form of relations of the buyer and the carrier.
the Voucher replaces the ticket and allows the passenger to make a flight after the stabilization of the situation with the pandemic, explained “RG” the expert of the National center for financial literacy Natalia Ashimbaeva.
“Deposit voucher guarantees the passenger to make a flight after the end of the pandemic with a fixed cost,” she explains. That is, future fluctuations in the exchange rate and price changes on the cost of the flight not affected. Moreover, in the current situation the airlines give bonuses, privileges, discounts for customer retention, the expert adds.
However, with vouchers to passengers, in fact, offer credits for airline, says a member of the public Council under the Ministry of transport, Chairman of the Russian Association of passengers Ilya Zotov. It is not clear when will be the next flight, and there is a risk that the company issuing the voucher goes bankrupt and can’t deliver on the promised flight, he fears. “If a person travels one or two times a year, and there are a lot of Russian, to take voucher, it makes no sense,” – said Zotov. The money for the ticket many people need right now.
Get real money from airlines are now very difficult. Carriers do not pay compensation not only on “refundable” tickets, but for tickets purchased at the rates involving the refund recognizes Zotov.
If you agree with the carrier fails, you will have to apply to the court for a refund. A trial may be delayed.
the Voucher does not negate the rights of the passenger in the future to apply to the court for reimbursement of funds adds Isimbaeva. So, perhaps you should use the voucher, especially frequent flyers.
the Parties it is best to look for a compromise. All interested in the fact that passenger rights have been met, but the airline went bankrupt, experts say.
