For all questions that arise during the alert, people can turn to. It works with the beginning of the year, and in the period of the pandemic, its knowledge base has expanded. Now it can help to receive and check e-pass, to create a portal user account and also to find the relevant information in its database and promptly to give appropriate references.
to contact the virtual assistant at mos.ru you need to go to the tab “feedback”. In the lower right corner will be a round blue icon on which you click, and then make a question.
the chatbot assists with issues — for example, explains how to enter data SNILS, to access e-services, what documents are required to register on the portal and how to pay utilities online.
If the chat bot there is no answer to the question, it will give the operator support, but the assistant offers him a possible answer. If the recommendation came up, operator, one click sends a response to the user, and the bot remembers this decision and learns through the actions of an employee. The next time a similar question it will answer itself.
How to get a digital pass: the answers to the questions
to Communicate with the bot. There’s also using the service “Digital pass” can be issued permission to travel around the city, to check its validity, to bind the transport map and car if you need to change previously specified information.
the Chat bot developed in the Department of information technology on the basis of a city-wide contact center, the pilot launch was held in December 2019. The contact center operates since 2011. It takes about three million hits per month. Almost 90 percent of the applications is popular among the citizens hot line. Among them, the unified dispatch center (+7 (495) 539-53-53), a single service appointment to the doctor (+7 (495) 539-30-00), contact centre “Moscow transport” (+7 (495) 539-54-54), technical support of a portal of state services (+7 (495) 539-55-55), the hotline of the registration of readings of individual meters of water consumed (+7 (495) 539-25-25).
in Addition, the subscribers, callers to the line in the General reference service of Moscow (+7 (495) 777-77-77), you can ask the advice of the voice assistant. It’s automatically enabled, offering assistance on relevant topics. If the question requires an extended consultation, the caller will switch to the operator.
