MOSCOW, 24 APR – RIA Novosti. The taxi service Gett blocked in their system the driver, who used force and landed again in Moscow, the law enforcement assisted in the investigation, the client has no claims against the company, reported to RIA Novosti in the press service Gett.
Earlier in the Telegram channels appeared the video, as the driver force pulled the woman from the car, and then several times hit her. It was reported that the taxi driver allegedly failed to scan the QR code digital pass passenger. The Moscow authorities demanded that aggregators all the information after reports of beating a taxi driver girls for unused passes. Moscow police began checking on this fact, the interior Ministry received a statement from both parties to the conflict. Later in the Telegram channel Mash has a video where you can see that the passenger was the first to use force.
“the Incident can be regarded as a conflict between individuals that began with the fact that the driver tried several times to verify the validity of the pass of a passenger in the app “Assistant of Moscow”. Code for some reason was not found in the database, so the driver refused to carry passengers,” – said in the service. As stated by the driver or customer service Gett, in response to his request to obtain a new pass or to leave the car, the client refused to get out of the car, repeatedly insulted him and the first applied force, then the driver got out.
support company said that the customer claims to Gett has not. “Despite this, we believe that the actions of the driver not only did not meet the standards of quality of service, but simply unacceptable. For the use of force to the passenger, as well as for work without masks and gloves the driver is locked in the system. Gett assists law enforcement agencies who understand the incident and provided all necessary information”, – said the Agency interlocutor.
the company explained that all taxi drivers have administrative responsibility for the carriage of passengers with invalid pass, in this case, the driver also acted in accordance with the mayor’s Executive order and regulations from the Department of transport. Until your code is confirmed, the driver is not allowed to start the trip, otherwise he will be fined, and when checking and identifying violations – blocked aggregators, stressed the press service.
“We, as an information service, regularly remind drivers and passengers about the need to abide by the rules to provide badges for the trip, to observe safety precautions — wearing gloves and masks, which we provide free of charge for both drivers and couriers Gett Delivery, and to treat with understanding to established measures of social distancing and self-isolation,” concluded the company.
