the Rules will apply to foreign and domestic tours purchased on or before 31 March 2020.
Under the equivalent of a tourist product is understood as the tour programme of the visit, itinerary, conditions of travel and accommodation, food, transportation services for tourist and additional services which meet tourist product, provided for in the original contract. The tour operator shall not be entitled to request additional payment if the tourist is already fully paid for the tour.
If the tourist refuses the equivalent of the tourist product, the tour operator must return the money paid also until December 31, 2021.
with the Exception of cases when the tourist was in a difficult situation, that is, has a disability, are temporarily unable to work more than two consecutive months, registered as unemployed. In this case, the operator must return the money paid at the request of customer within 90 days. The same rule is valid for customers aged 65 years and over.
in addition, if you refund the tour operator is obliged to pay the customer interest for the use of funds in the amount of one hundred sixty-fifth key rate of the Central Bank of the Russian Federation effective on the date of entry into force of this regulation, for each calendar day of use, the document says. Interest will accrue from the date of submission by the customer of the requirement to refund before the day of payment.
Earlier in Russia came into force a law according to which the operators were allowed instead of returning tourists of the money for the cancelled because of the pandemic of tours, to provide in the future equivalent of the tour. The conditions of cancellation and changes of the contract on tourist’s product should determine the government of Russia. Developed by the Federal tourism Agency, the draft regulation determines the specific conditions of the migration tours.
March 23, Russia has completely halted international flights. Was also cancelled the international train and closed the border for entry and exit of tourists. Previously Rosturizm recommended to stop the sale of foreign tours.
According to the Association of tour operators of Russia, just are unable to go on overseas tours paid not less than 200 thousand Russians. About 60% of the tourists agreed to a transfer, tours, representatives of the tourism industry.
