to Solve the issue of refund is required with the administration of the facility. It is enough to show the receipt. “The lack of the purchased goods in the bag, if available in check, will help to install surveillance cameras on the trading floor. If no videos, you have the right to require reconciliation on the nomenclature of the goods, namely the physical availability of the product relative to the sales data in the system”, – tells Borisov.
If the store refuses to go forward, you must leave an entry in the complaints book, putting your contacts. The answer must come within five days. In some cases, this period may be delayed up to 15 days. When you purchase in the store, which is a large retail chain, you can also leave a complaint in electronic form on the official website. According to Borisov, these two stages are usually permitted up to 80% of the problems associated with refunds or exchange for other products. In the case of ignoring the claim will have to contact the CPS. The experts can check and if there are grounds to issue a fine to the store.
“If the buyer pays money for a product that is not acquired – it is nothing like cheating the consumer. It provides for liability to a fine under article 14.7 of the administrative code of the Russian Federation “consumer Fraud”, including “measuring”, obveshivanie, obschet when selling goods. No matter you intentionally “punched” in the check do not acquire the goods or by accident,” – said Borisov.
