Canadian Jena Butts found a stray dog while on vacation in the Dominican Republic and decided to save the four-legged friend. But once in Canada, the dog does not show up at the airport, reports “CTV News”.
“I spoke to the baggage clerk, but they told me he wouldn’t be there,” Jena says. A customs official advised her to go home and call the airline later as there was no staff on site.
Jena only got an answer 21 hours later. Only then did customs officials find the box in which the dog was waiting for its owner. This stood in the midst of lost luggage.
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The staff immediately provided the dog with water. But when Jena arrived at the airport, she was shocked by the condition of the four-legged friend. He smelled of urine and was traumatized after the long wait.
The airport has since apologized to Jena with a voucher. But she is not interested in compensation. Rather, she hopes the airline develops safer rules for handling live animals on its planes.
The Greater Toronto Airport Authority cited staffing shortages, flight delays and cancellations, and temporary mechanical disruptions as reasons for the “baggage issues.”
