But also keep employees in call centers the position. According to the AfD-councillor René Beak employees of the two companies Concentrix, as well as S have complained to-market and added value over the open-plan offices with him. He calls for the protection of the employees, the call center will be closed for a certain period of time.
the two companies explain on the MZ-demand, why are the jobs not in the home office can be moved and what measures have you taken so far to prevent the spread of the disease.
Specific organizational and technical requirements
“dealing with very personal and sensitive data in the banking business requires specific organizational and technical requirements such as access control and data access control, visibility, protection, or spatial isolation of the workplace,” said Thomas Henkel, managing Director of S-market and value. The company belongs to the German savings banks financial group. The staff can advise customers on the phone to Bank transactions.
This includes, according to Henkel, for example, the KfW loans, which have set up the Federation and the Länder as a Corona-emergency aid for small and medium-sized enterprises to Apply for. “These activities will be approximately provided to the clock in the Call Center operating at the site in hall of around 650 employees and shift workers- distributed to different office space, and floors”, stresses the managing Director.
“We can have direct person-to-person contact as a Transmission path exclude”
Since working with sensitive customer data could not be laid to the employees home, had taken his company measures on-site. Therefore, is left between the work stations, each with a space and hygiene rules are respected. “We can exclude the direct human-to-human contact as mode of Transmission,” says Henkel. Short-time working or redundancies were not an issue, since the services are currently in strong demand.
The company Concentrix wants to send in the coming weeks and more staff to the Home Office. “Our IT Teams are continuously working together with the clients on the required conditions,” says spokeswoman Ruth Wester. Some employees could work from home. In the offices of greater Hygiene would also and cleaning measures implemented.
the health condition of the employees be tested at regular intervals. Employees, among whom there is a suspicion that you are sick, or are not sure whether you are infected with the Virus, as a precautionary measure, exempted. The question is, how many employees at the Halle site are currently working together in an office, did not reply to the speaker. (mz)
This article was written by Tanya gold Cup
*The post “office: Why do employees of call centers, no home office” published by the mitteldeutsche Zeitung. Contact with the executives here.
Central German newspaper
