the Company behind ‘The bald hairdresser – The Musical’ has so far struggled to find a foothold in these corona-times, and it has led to several attitudes along the way.
And now it’s time for another one of its kind.
Earlier, it sounded, to people with tickets to the march performances could get their money back. But not anymore. It informs the company of the One and Only Musical Theatre Friday in an email to billetindehaverne.
‘We do not have the option to refund the money for the tickets. We will refund all tickets now, survive we do not in this difficult time and end up with neither be able to refund or exchange the item,’ writes the company.
It is not the first time, One and Only Musical Theatre first registered one out of ago to announce something else out.
First blew on the prime minister Mette Frederiksen’s call whether to cancel or postpone events with more than 1,000 participants. Then shot the man anyway.
As promised, as has already been mentioned, that billetindehavere would be able to get a refund. And now has one again changed itself. Or have you?
In an email to B. T. writes director Jesper Winge Leisner, to you, of course, would like to refund the tickets. Just not right now.
‘We have been hit hard by the to had to cancel virtually all of our performances right after the premiere. Therefore, we await in those days the outcome of the negotiations in the ministry of Culture about compensation to the organizers along with the rest of our industry,’ he writes, and continues:
‘Obtaining compensation is crucial to our survival. It is for this reason that we have notified our customers that they can’t get a refund of their tickets here and now, but only when we have received our compensation. The policy is to keep us alive, while we are on the third week waiting for a reply from the minister for culture.’
the Director will also provide that, in order to avoid further misunderstandings, have chosen to clarify the message on the website of ‘The bald hairdresser’ and on their Facebook page. This happened after the aforementioned mail is sent out.
Jesper Winge Leisner informs, moreover, that the vast majority of ticket buyers have responded with a great understanding of One and Only Musical Theatre situation.
nevertheless, the billetindehavere regardless of what the requirements to get their money refunded, inform the deputy director of the Consumer council Think Vagn Jelsøe.
“If it is the case that you pay for a product or a service, and there is a substantial change in the product or service, then you have a right to get his money back.”
“legally, there is not a shadow of a doubt, that billetindehaverne have the right to get the money back.”
the Deputy director of the Consumer council Think tells that he can easily understand that many kulturvirksomheder feeling the pinch at the moment.
Therefore, he refers also to the billetindehavere can explore the possibilities of selling tickets to the other side before they demand a refund.
“It is clear that if it is a business, one has great sympathy for, there may be a part, trying to find another solution. There is free rein to think creatively, for if one can even get rid of the ticket, you can help the company.”
you Have the opportunity to get rid of his ticket, and reject the One and Only to refund it, you can go to The consumer complaints board. If you do that, one should, however, be aware of the special one thing, says Vagn Jelsøe.
“the Problem is that if everyone goes to The consumer complaints board, and if the company goes bankrupt, you get no money. You can’t pluck a bald chicken, but it alters not the rights you have.”
