Sunday wrote B. T. the story of Carsten Jensen, who desired that the Net removed the ‘skillearm’, that separates customer’s goods after they have been beep. This should ensure that customers are not stood up and down of each other and packed their goods after they would otherwise have kept the distance throughout the store.
Now the Salling Group, which owns the Net, listened to the criticism.
It tells the press officer in the Salling Group, Kasper Reggelsen, to B. T.:
“We have even observed, and customers have reported about it. On Thursday, we came up with this idea, and in the weekend we have tried it,” says Kasper Reggelsen.
the Idea is a skillevægt at the end of the kassebåndet, which separates the customers from each other.
CEO of Net Group, Michael Lion, has put up an image of the solution on Twitter with the text: (See the picture at the bottom of the article).
“We have red tape a little with kassebåndet, where customers sometimes come to stand a little too close, when the packages of the goods. We have, however, found a solution last Thursday, tested it over the weekend, and we expect to roll it out within påskehandlen.”
Kasper Reggelsen explains that it’s estimated to have put the new actions in all the Net shops in the country before easter, just like you are considering the same solution in Bilka and Føtex stores
The new initiative has received good comments on the road during the test-weekend:
“There has been good feedback. Customers have many good ideas, inquiries, is good to back up and rose to new approaches. We really have a lot of contact with our customers, and they are to play us good,” says Kasper Reggelsen.
He adds that it is probably not the last action, we’re going to see in their stores.
Finally tells Kasper Reggelsen that they had never thought that they would get to make actions like these, but that it is also a situation they could never imagine, that they would stand in.
