for several judicial decisions rendered by courts of the Perm in favor of those who could not go to Spain or Turkey this year. Tour operators were forced to return the money to its customers.
for Example, the Kungursky city court has collected from a travel company 307 thousand rubles for the spoiled holiday in Spain. The family of six in December last year booked a tour to the Pyrenees for a period of ten days. The trip was to take place in the spring, but because of the restrictions imposed on flights traveling from Russia failed.
Buyers tour in March asked the tour operator to return the money. However, they were denied. In turn they offered another tour at a different time. The case went to court and the judge decided that, as from 13 March 2020 passenger air transport from Russia to Spain, temporarily restricted, this circumstance is grounds for termination of the contract.
About the same decisions made in Berezniki and Perm.
When submitting a claim must comply with several conditions.
Condition one. To recover the money you need with the person to whom they were paid.
For cases where the travel agent knew that entry into a particular country is closed, but nonetheless I took charge, and then trying to blame the tour operator. The answer is the one who received the money.
Condition two. The next step after the establishment of the defendant, to send him a claim. If he does not respond or offers an obviously inappropriate options for resolving the problem, you need to go to court.
third Condition. Here, too, you need to know: if the claim amount is less than 100 thousand rubles, it is necessary to submit to the world court. If the district or city court.
Fourth condition. With the ticket situation is a little different. Many, going on vacation, bought non-refundable tickets. But again, because of quarantine measures, flights were often canceled.
“In July of this year the Russian government adopted a decree, according to which a passenger with a cancelled flight may not immediately request a refund for a ticket, says lawyer Elena Ivleva. Now he has the right within three years to offset the amount spent to pay for the flight a different flight. Or to get money, but only after three years.”
Fifth condition. Experts suggest in any case to first contact the CPS, as it is the Agency responsible for the protection of the rights of consumers, including and unlucky tourists.
the Counselling centres of the CPS where you can discuss issues associated with the cancellation of the rest, in every region of Russia.
read More in the nearest number “RG-Week”
All texts of the story “Vacation-2020. There is a choice!” read .
