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According to Anna Kuznetsova, our fellow citizens asked for clarification of how to obtain social support under unusual conditions. For example, large problems arise with parents. Many complain that getting a 10-thousand of benefits like infinite quest. Guardians apply for benefits through the portal “public Services”. After a while you get a message stating that the submitted data is inaccurate. After some time they are invited to the Pension Fund to re-fill the statement.

Our fellow citizens stumble about legal barriers, for example, can get paid the child’s guardian if the parents written waiver of the child, consent to adoption, but not deprived of parental rights?

in addition, the increased number of cases of large families.

– a Family with three children from KHMAO could not obtain measures of social support due to the fact that the family members was in two different locations, said Anna Kuznetsova. – Appealed to the Governor to grant applicants support measures like a large family.

Another problem is that mortgage lending to families is with the use of matkapital.

– we began to receive more calls on this subject, says children’s Ombudsman. – Sometimes due to changes in circumstances (illness of a spouse, financial difficulties), the family cannot cope with the load and in danger of losing housing, which has already invested matkapital. For example, a family with four children from Mordovia, who took a mortgage in 2014, had to pay a large portion, but the husband got sick, lost my job, apartment foreclosed.

In all cases we appealed to the leadership of banks with the restructuring or making other decisions.

this week unit the children’s Ombudsman had to deal with the situations that happened to our compatriots abroad.

– In Sweden, the family withdrew the one-year-old girl, like Anna Kuznetsova. – And the girl and her mother have dual citizenship, the child is now in a foster family. We appealed to the Embassy of the Russian Federation, Sweden for more information on this case and making further decisions.

Another thing happened in Italy last year and now it is coming to a happy ending. We will remind, in certain circumstances, the Italian authorities took the decision to place 5-year-old boy at the orphanage, removing him from his mother. Later the woman was born another son, he was also identified in the social institution of Italy.

Two children, Russian citizens, according to the court transferred custody to the grandmother, who lives in the Rostov region, – says Anna Kuznetsova. Now the boys are in the social institution of Italy. And you need to make every effort to their early return home. The situation is complicated by restrictive measures due to the spread of coronavirus infection have not yet been restored transport links between the countries. We have already contacted the Commissioner for the rights of the child in the Rostov region. Optionally, in the region of family ready to help and support this family. We continue to keep the situation under control until the return of children to Russia.

Anna Kuznetsova told about the main events related to updates in legislation. For example, the law relating to orphans in the category of children in difficult life situations.

– This is a very important law, – said children’s Ombudsman. – Fixed a gap in the legislation, and the rights of children-orphans on additional measures to support equal with other categories of juveniles who require enhanced protection of the state. We also appealed to the State Duma of the Russian Federation with such proposals, asked you to bring orphans and children left without parental care, the category of citizens, a priori in need of social services. We are also convinced that it is not necessary to bring the orphan to the means test in order to apply measures of social support. This support should aim to prevent crisis situation. So these measures are important, and we welcome it.

Besides, according to Kuznetsova, in the first reading approved the draft law on the introduction of the ban to drop the kids off from public transport for the absence of the ticket.

– We have repeatedly faced a situation when a child is dropped off from the transport and in the bitter cold, and in an unknown place, like the Commissioner for children’s rights. – Of course, this could lead to terrible consequences. We have previously addressed the Ministry of transport sent their proposals. We are very pleased that they are considered in the development of this bill.