Hotels are changing the terms of receiving tourists.
Question about the timing of the resumption of international tourism continue remains open. Nevertheless, the popular tourist destination of the country are already in the system preparatory work for adaptation of accommodation facilities to welcome guests. “Izvestia” learned about new standards and learned the opinion of experts about how the changes will affect industry and ordinary tourists.
the world, one after another send positive signals about the prospects for the recovery of tourism. New safety standards introduced by airlines, airports, catering companies and of course hotels. It is clear that people will have to get used to the new format of the hotels, relax in the framework of the new sanitary regulations.
At the entrance to the hotel’s guests will measure the temperature using special sensors, the food in the restaurants will be kept behind glass to serve her guests will be the waiters, the tables in the recharge areas will be located at a minimum distance of 1.5 meters from each other, coffee machines and water coolers will disappear from General use in spas, hammams, fitness rooms you will be no more than 30 minutes, party is canceled.
may 12, the Minister of culture and tourism of Turkey Mehmet Nuri Ersoy officially signed the document on the criteria for certification.
the Minister Himself owns iconic hotels, Maxx Royal and Voyage, which, probably, the first will introduce a new rules service, thereby setting an example to others. Meanwhile, as said on condition of anonymity, the representative of hotel business in Turkey, not all hotels will take such a step.
Presumably, the test of accommodation to meet all stated requirements will begin in late may. “During this time to fulfill all the points of certification will be difficult. This will require additional investments, and then another, you will need to debug these processes. You also need to consider the fact that we can’t count on a full load, we don’t know how to behave like tourists, what will be the volume of tourist traffic. But because many hotels will simply not economically feasible to open this year”, — said the representative of the Turkish tourist market, on condition of anonymity.
This view is confirmed by recent forecasts of the Minister of culture and tourism of Turkey. Mehmet Nuri Ersoy said that the season will be good, if in Turkey during the transition period will be able to open 50-60% of the hotels. “I communicate with hotel chains. Basically, they are going to open 5-6 hotels of its 10 sites,” said Mehmet Nuri Ersoy.
representatives of the tourist industry of Greece also tend to believe that medical innovation can lead to higher prices on individual services. This week become aware of the provisions of the plan the start of the summer tourist season, the government of the country and a National organization of public health (EODY). Among the measures is, for example, the requirement to fill tour buses no more than 50%. This can increase transport costs.
meanwhile, experts believe that tourists will not notice the rising prices, because the coronavirus is changing consumer behavior: now, in the foreground, not the price, but the quality of the product.
with regard to hygiene standards in hotels in Greece, it is assumed that each object will be obliged to conclude a contract with a health care provider who will monitor the status of guests and if necessary send them to the testing COVID-19. In case of positive result, tourists will be sent to “quarantine room”, which will be allocated by the government specifically to house the infected.
the European Commission on may 13 published a set of recommendations for the resumption of the tourism industry of the EU in 2020. In published materials there is no ban on working of children’s rooms and clubs, hoteliers are encouraged to take decision on the basis of epidemiological situation.
Define new standards of work and hotels. According to the General Director of tour operator “solveks” Dimitra Toneva, uniform rules for hotels the Ministry of tourism will coordinate with the EU and will soon offer their hoteliers.
meanwhile, the popular resort of Albena has already determined safety standards. For example, assume twice to check the temperature of the guests: before the entrance to the hotel directly before check. If during the second inspection, the temperature will be above 37 °C, an alarm will be generated in the ambulance, and tourists are isolated in a special room before arrival of doctors.
Dimitar Tsonev sure that tourists will not confuse some discomfort, which, perhaps, they will experience due the new requirements in hotels. “If we talk about prices for hotels, they will not grow up. Now it is important to take measures to restore flow. Do not rule out that prices for Bulgarian visa may be reduced. I have already taken the initiative to cancel the fee for the visa for the Russian tourists”, — said the businessman.
“Mobile check-in already available 3,200 Marriott hotels worldwide, as well as in some hotels, IHG and Hyatt. This number will grow in the near future,” — writes the American edition of the Daily Forum.
a High probability that the makers and mini-bar in the room will go into the past, reduced the number of loungers by the pools, but will return mini-bottles with shower gel, shampoos and conditioners, which recently began to refuse, explaining that care about the environment.
it is possible that hotels will start RAbot robots-disinfectors, equipped UV lamps. Also it is possible to reduce the number of guests. It is assumed that in this case, about 30% of the accommodation will be empty.
the trend for maximum personalization and individual tours says Dmitry Arutyunov, General Director of company “ART-tour”. Experts believe that the factor of epidemiological security in the travel choice something time will remain key. Tourists will be more conscious approach to the choice of hotels. The priority will be hotels that match the new understanding of security, with a small inventory, but with a large area, the occupancy — detached villas. The prices for them will decrease.
“The more we know that the Russian tourists on holiday do not skimp on additional expenses. But in any case we are talking about wealthy tourists, because people with average incomes will most likely not be able to afford a vacation in the near future”, — said Dmitry Arutyunov.
To the leaching of the customers in the middle price segment draws attention and Georgy Pogosov, managing Director “Marceline travel.” The expert explains his position this way: “Tours in any case will grow in value. first, decreasing the load of the aircraft in connection with the possible introduction of social distance, more expensive component of transportation. The situation is exacerbated by the fact that, apparently, the right to perform international flights will first receive regular carriers, and then Charter. secondly, rise and land services: hotels, transfers. In the end, tourists will not be able to rest acceptable for themselves, especially in the current situation, price.”
Many representatives of travel retailers who spoke with Izvestia, think that consumers at first will refuse to travel including due stringent health standards in hotels. “In the Turkish airports as of 1 June introduce mandatory testing for coronavirus. And if the result is positive? The stay will be spoiled” — comment on the Turkish innovation in the core groups in social networks.
“Over the past week, I received a lot of calls from tourists. They asked if hotels implemented new sanitary regulations. When he received a positive answer, was wondering how soon you cancel, so you can plan the trip. It becomes clear that the border is not yet opened, and tourists are no longer satisfied with the conditions in which they will have to relax in the resorts,” says Alexander Skrypnyk, CEO of “salute Europe”.
However, pessimism is not shared by all. According to Alena’s Khitrovo, head of the PR-Department tour operator ANEX Tour, restoration��s sales will be gradual, the priority now is to provide services for clients who have already purchased tours, but was forced to postpone the dates of your trip. “For them, the conditions favorable shifts, that is, they price increase will not affect you. And when will start new active reservation, then the situation is already more or less stabiliziruemost and it is very likely that the elevated security measures in hotels to either cancel or mitigate,” — said the expert.
Alexan Mkrtchyan, Director of the network of travel agencies “Pink Elephant”, I’m sure that the new rules will not prevent growth in the number of bookings.
“Now the main task of the resorts to open up and begin once again to receive guests. If to achieve these goals it is necessary to take even the most serious measures, they will be accepted. But I’m sure they’re short-term. But if they completely and will not be lifted, then there will be significant relief and will noticeable. All systems need to run,” — said the expert.
the Businessman has no doubts: restrictive rules in hotels will not be able to hold tourists, who dream of the sea and rest.
Supports the colleague and Svetlana Baranova, PR Director tour operator TEZ Tour. She is confident that tourists who planned to make the trip and look forward to the opening of the borders, is unlikely to deter such additional terms, as social distance or testing at the airport. “The new measures is the forced necessity, focused primarily on providing quality and safe recreation and relaxation, they should understand. To a lesser extent, the demand this year will affect the cost of tourism services, the main priority factor will be security,” — concluded the expert.
