After the introduction of mandatory wearing of masks because of the epidemic of the virus СOVID-19 in some regions of Russian users of social networks made a big fuss on the official pages of food retailers. So, the buyers accused the network of “Crossroads” (enters in X5 Retail Group), “Azbuka Vkusa” and “Coswell” abuse of power because of the prohibition in the service of citizens without personal protective equipment (PPE). In the Ministry of industry stressed that “the shop has the right and is obliged not to release the offender goods.” In “ABC of taste” found that part of users lives in areas where the network, even no shops.In a scandal in social networks drew attention to the may 14 Telegram-channel “Ruthless PR man”. One user, referring to the retailers, says: “You have no moral nor any other right to resort to their own store customers.” Some commentators are calling in the accounts of retailers “to stop illegal arbitrariness” due to the prohibition to visit the store without masks and gloves. All of the respondents “Kommersant”, the major networks have declared that new rules of shopping are associated with the recommendation of the Ministry of industry and trade from may 11.The document States that the shop is obliged to inform the visitor of the need to comply with the compulsory wearing of PPE in the case that in the territory of the Russian Federation subject to the relevant mode; the network must organize the acquisition of these funds when entering or on its territory. The recommendations stated that in case of disagreement the visitor to fulfill the requirements of the retailer “have the right to refuse a visitor service at the checkout, to call representatives of the internal Affairs bodies to prevent violations”. If these recommendations are fulfilled by the representative of the trade, it should not prosecute for violations of the visitors to its shops, indicates the document of the Ministry.”The store is entitled and shall not release the violator’s product, that is not to serve it at the box office, but the power to put on the mask of the buyer the employee of shop cannot and should not”,— said “Kommersant” Deputy head of the Ministry of industry and trade Viktor Evtukhov. According to him, in case of disagreement the visitor to fulfill such requirements the administration of the store, without conflicting with the offender, has the right to call representatives of the internal Affairs bodies to prevent violations.”If regional authorities are forbidden to admit visitors without a mask or gloves in terms of epidemiological risk, the retailer must inform the consumer about this necessity and give him the opportunity to purchase PPE”,— said the partner of the bar Association Pen & Paper Vadim Klyuvgant. Otherwise, he continues, liability arises for the retailer. “In accordance with part 1 of article 1.5 of the RF code of administrative offences a person subject to administrative liability t��only for those administrative offences in respect of which his guilt has been established. Thus, attraction to administrative responsibility are subject the person who committed an administrative offence,” said Mr Evtukhov. Does the law allow to prosecute and visitors, who pointedly refuses to use PPE while in the trading hall. Meanwhile, the “Coswell” offers consumers who refuse to wear masks, use the self-checkout.In a press-service of a network “Tape” tell that does not have the authority to monitor compliance with consumer laws and regulations. The company reserves the right to refuse service to the buyer without PPE, “if a local act we have such a duty,” point there. “Auchan” also insist on wearing masks in their stores in regions where we have introduced the corresponding mode.Earlier it was reported that “Magnet” and “Dixie” may 12 will allow access to retail facilities for all visitors in masks. In a press-service of a network “the Magnet” only mentioned that I have the right to refuse service to customers without masks and gloves in those regions where a mandatory regime of their use, without going into details. In a network “Diksi” “b” is not answered.”Azbuka Vkusa” informs its visitors about the need to wear personal protective equipment oral: “Authority in hindering the entrance of the buyer we have… If a person refuses to use the mask and gloves and insists on his right to visit the store, employees do not remain anything, except how to call the police.” A similar comment was provided in the X5 Retail Group, adding that complaints at each store understand the point. Thus in a press-service of “Azbuka Vkusa” pay attention to that when checking reviews support the retailer recorded a surge of similar complaints from accounts, geotagging of Sochi and Krasnodar — the region where stores have “ABC” is not.Nikita Sharenkov
